All return, replacement and exchange requests are managed by Lunatik and are made pursuant to the Return & Replacement Policy set forth.
Returns are accepted only on one of following terms:
- If the order is lost in transit
- If the order is still in transit for over 90 business days
- If the product is not as described (requires proof)
- If the product ordered is sold out
- If the product delivered is still unopened and can be sent back as received
Please note that we first offer exchange or replacement in all possible scenarios, and refund is only offered if Lunatik fails to provide a replacement. This return policy works in conjunction with our warranty, shipping, refund and resolution policies. Customer pays return shipping.
- We charge 16% restocking fee + original shipping amount for all accepted return orders.
- Not applicable to any order falling under our replacement policy.
If any physical damage or scratch is found (unless specified in communication email) on the original returned product / retail box / packaging, the replacement request will be immediately cancelled and no future communication will be entertained.