COVID-19 POLICY UPDATES


SHIPPING

Please note due to COVID-19 there may be some restrictions and possible delays to shipping in your area at this time. All unrestricted International orders are shipped via DHL Express or International Postal Services. The cost of shipping is calculated automatically based on weight and location when you place your order online. You will be able to view the cost before you submit your final order. Lunatik has no control over the cost of duties and taxes that are imposed upon import to any country and cannot be held responsible for compensation.


CANCELLATION

Please note, we are unable to cancel or modify orders placed online. Our packing materials and shipping procedures may experience modified changes as per the COVID-19 related situation at the place of origin/shipping.


RETURN / REFUND

As a part of our COVID-19 safety measures, we are not accepting any return / refund request until further notice.

Currently all our warehouses and distribution centers across the globe are working for fewer hours and at very limited capacity, only for packaging and shipping purposes.